I agree with you that ES is a vitally important tool for me as I make my living as a transcriber, but the support has been lacking, unfortunately. I answered the post giving a more detailed explanation of the problem, but I never heard anything further. A representative did reply to my first post in two instances but the reply was not responsive to my problem. The odd thing is, I have the same configuration on my Macbook Air, and both channels play fine. I have THREE paid copies of Express Scribe and the problem occurs on my iMac running El Capitan but it started with Yosemite. Like you, I know the sound was recorded as I can hear both channels on Quicktime and other players. I have tried for the last two years or so to play MP3 2-channel recordings, and Express Scribe will play Channel 1 but not Channel 2. This is not exactly the problem I have reported but it is sort of similar.
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